Human-Centered Tech Support: How Ilia Awudetsey Fast-Tracks Problem Solving

When Ilia Awudetsey isn’t solving technical issues for TD SYNNEX Public Sector’s vendor partners, you’ll likely find him in his garage, elbow-deep in the engine bay of a car he’s in the process of rebuilding. Whether it’s pursuing a personal passion or working on his professional development, Ilia is always driven by the same guiding principles: diagnose problems thoughtfully, fix issues expertly and always leave a memorable, lasting impact.

Ilia joined DLT Solutions, a part of TD SYNNEX Public Sector, three years ago as a help desk analyst, where he was tasked with providing day-to-day technical support to co-workers. Recently, he was promoted to the role of Systems Engineer, where his core mission is to help enterprise customers navigate complex IT challenges with confidence. His journey from internal support to front-line vendor engagement has largely been shaped by his mindset that technical support isn’t just about solving problems; it’s about creating a great experience.

Ilia’s people-first outlook isn’t limited to his role at TD SYNNEX Public Sector, however: It’s part of how he approaches all the aspects of his life. For example, one of his favorite hobbies is rebuilding cars, a passion that began in college when he bought and restored a long-abandoned car after not being able to afford something new. Today, he uses those same human-centric problem-solving skills to offer support to friends and family who, like him in his younger years, can’t afford a new vehicle.

For TD SYNNEX Public Sector’s vendor partners, Ilia’s IT support offers more than just technical resolution; it delivers a reliable and collaborative experience built on trust, empathy and communication. His ability to merge deep technical knowledge with a people-first mindset ensures that every interaction is not only productive but also meaningful.

In a space where tech support can often feel transactional, Ilia Awudetsey brings a personal touch to problem-solving that demonstrates a firm commitment to building strong relationships, reducing risk and forming partnerships that last long after a service ticket is closed