The rise of notification technology has coincided with an increase in citizen demands for transparent communications from their leaders. Residents are expecting immediate and accurate information about the events and issues that affect their community. As a result, mass notification systems have gained a significant foothold in local governments. It has now become the norm for local officials to reach out to citizens via phone, email, text – even social media – at a moment’s notice. With this new emphasis on transparent communications, local governments must carefully assess their methods for protecting increasing volumes of citizen information.