Through 2020, Federal agencies had to scale infrastructure and technology to meet telework demands overnight. Many agencies entered a hybrid workforce – with employees resuming mission critical responsibilities from both the office and at home. Essential services, such as unemployment insurance, healthcare IT, and relief efforts, all needed to continue with many teams working overtime to meet increased demand.

These changes have required agencies to reevaluate their technology – decreasing reliance on physical data centers and increasing use of public and private cloud to support continuity of operations remotely. While seventy-seven percent of public sector IT decision makers say that a hybrid IT model is the most effective approach for public sector organizations, agencies need the right support to perfect this approach.

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