This case study is about how Okaloosa County, FL, improved their tax collection system by implementing GovOS solutions, leading to increased revenue, enhanced reporting efficiency, and positive community feedback.
Okaloosa County, FL, faced challenges with their previous tax collection system, including poor user experience and time-consuming reporting. In September 2022, they implemented GovOS's STR compliance, registration, and tax collection solutions, which improved efficiency and customer satisfaction. The new system led to a significant revenue increase, collecting over $76,500 in penalties and interest and a $1 million rise in TDT funds distributed to municipalities. This enabled the county to fund various initiatives, such as marine life conservation and park development, while reducing report preparation time from hours to minutes.