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Washington Marriott at Metro Center
Turn mission critical insights into action that drives impact. Now more than ever it is essential to improve efficiency, measure ROI, and personalize experience in order to build trust. Hear from public sector leaders how they are hardwiring CX and EX insights into the culture and operations of their organization. Agency leaders are now empowered to engage in real-time through direct dashboard access. With actionable and predictive data analytics, you can measure the tax-payer and employee experiences to improve efficiency and service delivery. Join Medallia for this session where a panel of government and industry leaders will discuss:
- Best practices for successful EX/CX programs
- Unlocking frictionless government experiences through personalized multi-channel journeys
- Capturing the ROI of experience programs
- Leveraging text analytics and digital solutions to unlock the power of unstructured data
