The DLT Service Center – Your Data Management Lifeline
It's 2:30 in the morning, and you’re still in the Data Center, carefully monitoring a backup of an enterprise application. The backup hits 90 percent completion when suddenly, the process stops! After an interval, the backup services then fail to restart! Finally, after reviewing the manual pages and checking online, you realize that you need help!
This was the type of scenario we had in mind when launching The DLT Service Center in 2005. The Service Center is a multi-faceted insurance policy for Symantec, NetApp, and Quantum’s data management technology.
The DLT Service Center provides customers with U.S.-soil, U.S.-based 24x7 call center technical support throughout the lifecycle of data management solutions. DLT is the only authorized public sector provider of technical support and call center services for Symantec, NetApp, and Quantum.
Since 2008, the DLT Service Center has handled over 2,700 support calls. In FY11 H1 alone, the Service Center successfully closed 99% of the 550+ customer support cases it handled. Not to mention doing so with a 10 out of 10 customer satisfaction rate in the month of July.
It’s a much better alternative than going all Rocky Balboa on your computer, dontcha think?
The DLT 20th Anniversary Art Piece.
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