Current IT service environments in many enterprises are often faced with the difficult task of leveraging the old, the current and the upcoming technologies.  Dissimilar technologies use legacy applications and legacy systems and are often loosely coupled with current “semi-open systems” while administrators look toward the future with the hope of connecting these existing systems to “newer” technologies.  Even grander is the service provider or service administrator’s hope of keeping in alignment with the five major pillars of ITIL v3 library: 1) Service Strategy; 2) Service Design; 3) Servic