I hope that you enjoyed our series on ERP Trends in technology for 2010 and beyond. We’ve, hopefully, given you something to think about and to consider as you plan your IT strategy going forward. One of the more interesting things that we’ve deduced from observing these trends is the increase in services & support. At first glance you would think that this would be counter-intuitive given the advances in software. That is, with the newest versions of software being mostly self-managed—e.g. OEM, Cloud Computing – you would think that the need for specialized labor would decrease but in fact it has increased. Why is that?