In my previous blog  IT Services Delivery- “From the Ground to the Cloud”, I touched on the five major pillars of ITIL v3 library: 1) Service Strategy; 2) Service Design; 3) Service Transition; 4) Service Operation; 5) Continual Service Improvement, as they pertain to “physical” –  non-virtualized IT environments.  For this blog, I will examine the pillars 1) Service Strategy and 2) Service Design, as they pertain to virtualized or cloud based IT environments.  IT Service Strategies in virtualized environment