Case work is the universal working style of government agencies. Everything from handling customer service inquiries to issuing permits to responding to weather events—in short, any workflow a public sector organization handles—is a “case” that requires a systematic approach from start to finish.

This is part of a podcast series where the TD SYNNEX Public Sector Market Insights team provides insights and analysis on IT opportunities across the public sector. This episode features Kevin Shaker, Senior Manager of Lead Gen & Market Intelligence where he discusses the opportunities around, and how to navigate, the federal government’s fiscal year-end. Listen to the full podcast here.