In this Q&A discussion, the former Chief of People and Culture shares her insights into employee and customer experience in government, along with tips to improve both areas.

Customer experience is now an executive order in the United States! With this monumental news, Lee Becker dives deeper into what this means for federal employees and their customers.

This was a momentous and inspiring week for all U.S. citizens and residents, as President Joe Biden signed an executive order on December 13, 2021, that mandates a focus on customer experience.

The service-to-the-citizen movement is adding oomph to federal agencies’ adoption of cloud computing. And vice versa.