What is the difference between AI and ML?
Artificial Intelligence and Machine Learning are two of the most transformative technologies in the computing space that are changing the world in which we live. However, there is often confusion in in what constitutes Artificial Intelligence, and what constitutes Machine Learning.

President Joe Biden signed the National Defense Authorization Act (NDAA) for fiscal year 2022 (FY22) into law on December 27, 2021. It authorizes $770 billion in defense spending which is a 5% increase over last year. This marks 61 consecutive years that a bill received bipartisan support from congress (a display of agreement that has become increasingly rare for DC politics).

Customer experience is now an executive order in the United States! With this monumental news, Lee Becker dives deeper into what this means for federal employees and their customers.

This was a momentous and inspiring week for all U.S. citizens and residents, as President Joe Biden signed an executive order on December 13, 2021, that mandates a focus on customer experience.

With another busy year behind us, it’s time to look ahead to fiscal year (FY) 2022. The official information technology (IT) budget request is $97B, a 4% increase over FY21, which would be a new record. Of course, those numbers undercount all the IT spending that goes unreported. Furthermore, remaining provisions in the American Rescue Plan, the Technology Modernization Fund and IT provisions in the Infrastructure Bill will represent additional pockets of opportunity worth billions for channel partners and technology vendors.

DLT’s Chief Data Scientist, Sherry Bennett, recently sat down recently with Lora L. Allen, Medallia’s Public Sector Principal CX Advisor and discussed her service in the public sector, Lora’s role at Medallia helping educate and advise government agencies that are tackling CX challenges, and more.

Q: Prior to joining Medallia, you spent your entire career in public service, can you kindly tell me how your service has shaped and informed your current focus on customer experience?

State governments want their software to be secure, compliant and designed for the 21st century. As such, many state governments are evaluating their current ERP platforms to determine how to modernize financials, procurement, human capital management, and payroll applications.

While some have pursued modernization by embarking on multi-tenant cloud journeys, most organizations are still in the planning phase.

In today’s volatile and disruptive economic environment, CFOs and Finance organizations must lead organizational decision-making processes with insight, speed and confidence. Yet many Finance organizations are still bogged down by inefficiencies in routine processes within the period-end financial close and reporting cycle. And that makes it difficult to shift time to value-added analysis and decision support.

The notion of Data Analytics has been in existence for a very long time. Everyone understood data and analytics as essential to “someone” within the organization, but somehow at a distance. In the best case, the technology team would provide a user with the requested data as a means of assessing success and forecasting the future needs of the organization.

Does your business have a single source of truth when it comes to data sharing across facilities? Ensuring data is accurate, relevant, and structured is something any business can recognize as important, yet it is more difficult to achieve than most realize. Just because you are use an integrated workplace management system (IWMS) or have relevant GIS data doesn’t mean it provides a single source of truth. 

Exclusive Interview with DLT Chief Data Scientist, Sherry Bennett and Data Coalition CEO, Nick Hart

Sherry: Welcome Nick Hart, CEO of the Data Coalition.  Thank you for participating in our interview today to help launch DLT’s inaugural Data Innovations newsletter.  Nick, please tell me a little bit about your professional career in government and how you became CEO of the Data Coalition.