How State Governments Can Reduce Returned Mail in the Medicaid Unwinding Program

The good news is that we’ve officially moved into the next phase of the pandemic, where the White House expects the threat of serious illness to be considerably diminished. But the bad news? Nearly 18 million Americans stand to lose the Medicaid benefits granted to them during the public health crisis as eligibility determinations return to pre-pandemic guidelines.

Requirements Management in Government Acquisitions: Importance and Challenges

Whether deploying a ship or a software application, a new acquisition is only as good as its requirements.

Clearly defining your requirements in the RFP results in a less risky contract opportunity, leading to more competition and lower pricing from vendors. All the nuts and bolts of the opportunity—the many small requirements that make up the larger project—need to be captured in a deliberate, methodical fashion. And for transparency into the scope of the acquisition, the complete set of requirements should be shared with all stakeholders.

The Government Has a Low-Tech Image Problem. Low-Code Can Fix It, Part 2

You can spend hours scrolling down the rabbit hole of government IT horror stories, which makes the recent launch of the federal website for ordering free COVID tests that much more remarkable. The website worked, and it was surprisingly easy to use. But that success belies decades of underinvestment in digital transformation that has stifled public sector innovation and hardened the government's low-tech image. For example: