Public sector agencies face a daunting set of challenges as society adjusts to the post-COVID-19 environment. Whether it is federal, state and local government, military, law enforcement, or blue light responders, all disciplines that previously depended on in-person processes have been forced to pivot to digital alternatives at an uncomfortable speed.

This eBook examines the elements of the digital public services environment and how agencies can meet their obligations to citizens by building effective, secure software.

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