The nGeniusONE® Service Assurance platform provides an overarching view into the performance characteristics of all infrastructure and application components associated with delivering IP-based services, including Unified Communications. With emphasis on service triage and network troubleshooting, the nGeniusONE platform combines real-time monitoring, historical analysis, and multi-layered analytics capabilities for a holistic performance management solution. This unified perspective enables IT organizations to more effectively manage the health and availability of diverse application environments, improving network and application teams’ ability to proactively identify and triage performance issues, assess business impact and quickly identify the root cause of problems.