Small businesses are the backbone of the U.S. economy, employing over 61 million people and enriching communities with diverse products, services, and unique local character. As state and local governments strive to enhance service delivery through modernization and self-service capabilities, the latest GovOS survey reveals that over 97% of small and midsize business owners consider online government services essential. This report delves into the current state of these services and explores how government agencies can adapt to meet the evolving expectations of business owners now and in the future.
Here are the three key takeaways:
- Employment Impact: Small businesses in the U.S. employ over 61 million people, significantly influencing local job markets and community character.
- Government Modernization: State and local governments enhance service delivery by modernizing and enabling self-service for business processes like licensing and tax filing.
- Survey Insights: Over 97% of small and midsize business owners find online government services crucial, highlighting the need for continued investment in modern technology to support current and future entrepreneurs.
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