This ebook emphasizes the importance of successful software adoption in government agencies, highlighting that merely purchasing new software is not enough. First, it underscores the need for engaging staff early in the implementation process to ensure a smooth transition and reduce resistance. Second, it stresses the value of effective communication with the community to drive public adoption of new digital services. Third, it advocates for investing in user-friendly systems and leveraging behavioral science techniques to encourage the use of online portals, ultimately improving efficiency and compliance.
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