Cerner’s large distributed network is critical to the success of its business. Client hospital systems rely on the Cerner cloud-based network for paperless patient records and other information to ensure doctors have the critical information in their hands when they need it. As a result, Service Level Agreements (SLA) with its customers require a carrier class network with uptimes of up to five nines. With a number of clients across various hospital systems and multiple applications accessed around the clock, it’s important for the Cerner IT team to collaborate across functional boundaries to manage both application and network performance and assure the successful delivery of services.