As more companies and their employees look to cloud solutions, there is a corresponding uptick in anti-IT rants along the lines of the following: “Why do we need this archaic, lumbering, anti-progressive weight around the fast, nimble, amazingness that is our business? We can just go to FooCloud.com on our new, hot tablet and do everything we need to do without interference. That'll show those IT dinosaurs!” IT folks spend their entire working life ensuring that you don't know what it is we do for a living. Not because it is too complex and not because it is unimportant, but rather because if you do need us, then something is broken. We are often compared to electricians, plumbers and infrastructure maintenance. While those comparisons can be apt – we fix broken things you don't or can't fix – it misses a good amount of our responsibilities and doesn't account for any of the challenges we face. There also exist two major tribes of IT folks (Yes, I'm lumping all of the different specialties together): Operations and Enterprise. The differences between these two are subtle but important; it’s why I can't fix my mother's laptop, but I can design your brand new data center facility.